Contact: email albosapps@gmail.com. Please include your iPhone model, iOS version, the app version and a short description of the problem. We usually reply within a few working days.
Quick fixes
The app doesn't react when I slap my phone
- Keep Spank Phone open and on screen while you slap.
- Hold the phone firmly in one hand and slap the middle of the back with an open palm.
- Close the app completely (swipe it away in the app switcher) and reopen it.
- Update to the latest version from the App Store and restart your iPhone.
Tips for a clean, safe slap are in our guide Is it safe to slap your phone?
I can't hear the screams
Turn off Silent mode, raise the volume with the side buttons and check that audio isn't going to Bluetooth headphones or a speaker. Some reactions are quiet on purpose: slap harder for a louder one.
I don't feel the haptic feedback
Open Settings > Sounds & Haptics and make sure System Haptics is on. Low Power Mode can also reduce vibrations.
My slap count or leaderboard position looks wrong
Make sure you are connected to the internet and reopen the app. Rankings are daily and all-time, so the daily list starts fresh each day. If the problem continues, email us with a screenshot.
Purchases, restores and refunds
All purchases are processed by Apple through the App Store. If the app offers a restore option, use it while signed in with the same Apple ID you used to buy. You can manage subscriptions in Settings > your name > Subscriptions, and request a refund from Apple at reportaproblem.apple.com. We can't see or change your payment details.
Report a name or delete my data
To report an offensive leaderboard name, or to exercise your privacy rights (access, deletion and more), email albosapps@gmail.com. See our Privacy Policy for details.